Refund policy

REFUNDS + EXCHANGES

At Higher Self Vibes, all of our products are carefully inspected before they are shipped. Due to the nature of our products, they cannot be returned or refunded.

FOR ONLINE ORDERS:
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Higher Self Vibes within 7 days of delivery.

Please contact us at hello@higherselfvibes.com for further details. 

RETURN AND REFUND FREQUENTLY ASKED QUESTIONS

Can I add products to my order?

If you have not already received tracking information, please reach out to hello@higherselfvibes.com for more help.

Can I cancel my order/get a refund?

Yes, but for website purchases only. Items claims during our live sales are not eligible for cancellation. However, we understand that circumstances can change. If you have not received tracking information, please reach out to hello@higherselfvibes.com for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.

I got the wrong product in my order - what do I do?

We are so sorry about this! Please reach out to hello@higherselfvibes.com so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other items! No returns are necessary at this time.

In the case of international orders, we will refund you the cost of the incorrect item. Photo proof is required.

One of my products arrived damaged - what do I do?

We are so sorry about this! If you purchased package protection, please reach out to us directly at hello@higherselfvibes.com within 7 days of delivery so we can address the situation.

In the case of international orders, we will refund you the cost of the damaged item. Photo proof is required.

My discount code didn't work! Or I forgot to put in my discount code!

Please email us at hello@higherselfvibes.com to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.